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Service Desk Analyst (BH-362176)


Location
Canberra, Australia
Sector
IT

Reference Number: 362176
Location: Canberra/Sydney
Requirement: Australian Citizen with current Baseline clearance

Seeking experienced Service Desk Analyst with different levels of experience for one of our government client.

Duties:
  • Responding to emails and phone calls submitted for incidents and requests to the Service Desk in a timely manner.
  • Providing advice and onsite/desktop support to the client and users, including device and AV/VC assistance.
  • Follow standard procedures and processes for incident management and service requests through to resolution.
  • Contribute to the development and update of Standard Operating Procedures and processes to support the DTSB and CSD in supporting all users.
  • Under general direction, undertake tasks to provide a great end user experience.
If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on 02 6113 7537 or via email on sarah.plamio@igniteco.com.