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Aftersales Agent (BH-16036-1)

Location
Warrington, England
Sector
Financial Services
Salary
£28,000.00 per annum
Benefits
Competitive Benefits
We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.

Requirements:
  • Excellent verbal and written communication skills
  • Experience with telephony in financial services
  • Strong investigative and problem-solving abilities
  • Ability to manage high volumes of complaints
  • Empathy for vulnerable customers
  • Proficient in MS Office and CRM systems
Nice to Have:
  • Background in motor finance or dealership complaints
  • Knowledge of FCA, DISP, CRA guidelines
Preferred Qualifications:
  • GCSE English (Grade C or above)
  • Experience in complaints handling within financial services
Other Requirements:
  • Willingness to undergo comprehensive classroom training
  • Ability to pass case simulation assessments
This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.