- Location
- Australia, Australia
- Sector
- Charity & Voluntary
- Salary
- $118,701.00 to $118,701.09 per annum
ABOUT THE ROLE
Do you want to put your data skills to work for human rights? Join Amnesty International Australia and help keep the systems behind our movement running smoothly and reliably.
- Work alongside a team of CRM specialists and analysts, looking after our CRM systems and the data processes that connect to them.
- Take on core CRM administration and data processing while the team delivers a major systems project
- This is an opportunity to manage day-to-day work independently, with minimal oversight as well as to support the team to enhance our systems.
- Fixed term 12 months, hybrid options available.
- Salary: $118,791.09 per annum, plus super and salary packaging option.
PURPOSE OF THE POSITION
As the Database Specialist, you work alongside a team of CRM specialists and analysts to keep Amnesty International Australia's CRM systems and associated data processes running smoothly and reliably. You cover core CRM administration, data processing and BAU work while the team delivers a major systems project. You identify and resolve minor process inefficiencies along the way.
KEY DUTIES
CRM Administration and Configuration
- Configure and maintain CRM systems to meet business requirements, including user roles, permissions and security settings
- Manage data processing tasks including imports, exports and integrations with external platforms
- Provide help desk support for end users including queries, segments, troubleshooting and system requests
- Maintain vendor relationships with Blackbaud and payment processors, managing escalations and system issues
Process Improvement (as capacity allows)
- Flag inefficient or overly manual processes where they come up, and fix the quick wins
- Document processes clearly, so knowledge isn't held by one person
Data Governance
- Maintain data quality standards and support master data management practices
- Support privacy and security compliance requirements
- Assist Finance with relevant data processes including payment authorisations and transaction processing
Team Development
- Provide training to team members and stakeholders on CRM functionality and data processes
Other tasks within your skills and competence as required.
QUALIFICATIONS + EXPERIENCE
- Significant experience administering CRM platforms in a fundraising, membership or similar environment
- Demonstrated ability to run CRM administration independently, with minimal supervision or ramp-up time
- Experience with data imports, exports and integrations between systems
- Strong Excel skills and comfort working with data
- Ability to provide effective user support and training
DESIRABLE
- Experience with Blackbaud CRM (and BVDL - Brightvine Data Link) or similar enterprise fundraising platforms
- Experience with payment processing systems and reconciliation
- Familiarity with data governance principles
- Track record of identifying and implementing process improvements
- Demonstrated experience in or commitment to working with rights holders
SKILLS
- Reliable and self-directed, comfortable owning BAU workload without close supervision
- Solution mindset with a preference to fix problems and document them, comfortable raising challenges
- Strong stakeholder management and communication skills, able to adjust to people from different backgrounds.
DETAILS
Department: Fundraising + Marketing
Location: Based in any Action Centre / Co-working space.
Employment: 12 months fixed term, full-time.
Reports to: Data, Insights + Supporter Care (DISC) Manager
Other Information: Must have full working rights in Australia
DIVERSITY, EQUALITY AND INCLUSION
AIA is committed to making reasonable adjustments for candidates with a disability or other access needs during the recruitment and selection process. If you require reasonable adjustments to be made during the recruitment and interview process, please email us at humanresources@amnesty.org.au.
AI Australia is committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We have a global, multicultural following and want to actively contribute to building a more diverse and inclusive team at AI Australia.
We are committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We are a movement of people from all walks of life around the world. We intend to actively contribute to building a more diverse and inclusive team.
DO YOU WANT TO KNOW MORE ABOUT AMNESTY INTERNATIONAL AUSTRALIA?
We are an independent, global movement that campaigns courageously for human rights for everyone.
We’re ordinary people from all walks of life, using our passion and commitment to bring torturers to justice, change oppressive laws and free people imprisoned just for voicing their opinion.
We’re independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur.
We stand for equality, justice, freedom, and human dignity and uphold these values:
- Empowerment – we build people power
- Persistence – we are resolute in pursuit of our goals
- Integrity – we hold ourselves to the highest standards
- Courage – we are fearless in upholding human rights
Every day we move closer to a world where human rights are enjoyed by all.
HOW TO APPLY
Please submit your application with a CV and cover letter.
People from cultural and linguistic diverse backgrounds and First Nation Australians are strongly encouraged to apply.