- Location
- Doncaster, Australia
- Sector
- Admin & Secretarial
- Salary
- $46.69 to $46.70 per hour
- Join a community-based not-for-profit organisation committed to community wellbeing for more than 50 years!
- Help establish and grow Doncare’s new CARE Psychology Services.
- Make a difference by helping people access affordable psychological support.
- Enjoy work balance with this family-friendly part-time role: 20 hours per week across four days which can be worked during school hours!
About the Role
Are you an organised, proactive and client-focused coordinator with experience in practice administration, healthcare or community services?
Doncare is launching CARE Psychology Services to offer affordable, timely access to qualified psychologists, building on our holistic community support. You will help establish the service’s administration systems, strengthen referral pathways, foster a warm and welcoming client experience and provide ongoing administration support to the team of psychologists.
Your responsibilities will include:
- Coordinate client enquiries, referrals, intake and appointment scheduling.
- Build positive client relationships, helping every client feel welcomed, supported and informed throughout their journey with the service
- Manage waitlists, clinician diaries and client records.
- Support accurate, timely and confidential administrative processes.
- Build positive relationships with GPs, community organisations and referral partners.
- Drive promotional and marketing activities that increase awareness, enquiries and service utilisation.
- Help develop and improve systems, workflows and procedures for the new service.
To be successful in this role you will have;
- Experience in practice administration, client services, coordination or practice management, preferably in psychology, allied health, healthcare or community services.
- Experience managing intake, referrals, appointments, waitlists and client records.
- Strong organisational, communication and stakeholder-engagement skills, with initiative to establish new ways of working.
- An understanding of privacy, confidentiality and professional boundaries.
- Confidence using Microsoft Office and client or practice management systems.
- A relevant Certificate IV, diploma or higher qualification, or equivalent demonstrated experience.
This role is classified at SCHADS Level 4 ($46.70 per hour) and is based at Doncare's Head Office. Hours are 20 per week—five hours per day across four days.
Next Steps
If you are an established Practice Coordinator or bring relevant experience in a medical or allied health setting, and enjoy developing systems and bringing order, supporting clients and helping a new service succeed—we’d love to hear from you!
To apply, please submit your resume and a cover letter addressing the selection criteria in the position description available on the link below.
Applications will be reviewed as they are received, and interviews may commence before the closing date. Doncare reserves the right to close this advertisement early if a suitable candidate is appointed. Early applications are encouraged.
Doncare welcomes applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTQIA+ people and people with lived experience of disability.