- Location
- Australia, Australia
- Sector
- Call Centre & Customer Service
- Salary
- Competitive
Behind Every Booking Is a Person
Interpreter Bookings Officer | Collingwood, VIC | Full-time | Salary Packaging | Free Auslan Training
Help people access essential services, education, healthcare and employment by coordinating the interpreting services that make communication possible.
If you're an experienced bookings, scheduling, administration or contact centre professional looking for meaningful work, this is an opportunity to use your customer service and coordination skills to create real impact every day.
Why this role is different
Every booking you coordinate helps a person who is Deaf or hard of hearing access services many people take for granted.
Whether it's arranging an interpreter for a medical appointment, a workplace meeting, a university lecture or a government service, your work directly contributes to accessibility, inclusion and opportunity.
This is a fast-paced, highly collaborative role where no two days are the same. You'll juggle bookings, respond to changing priorities, solve scheduling challenges, support customers and work closely with interpreters and colleagues across Australia to deliver outstanding service.
If you enjoy coordinating people, solving problems and helping others, this could be the role for you.
Auslan video: https://youtu.be/ACkpsWUmSmk
About Us
Established in 1884, Expression Australia is a not-for-profit organisation created by and for the Deaf community. We empower people who are Deaf and hard of hearing to overcome barriers, connect with their communities and choose how they want to live.
With offices in Collingwood, Hobart, Fremantle, Devonport, Ballarat and Geelong, we work alongside individuals, families and communities to create a more inclusive society. Our vision is for all people who are Deaf and hard of hearing to have every opportunity to connect with and contribute to society, with the freedom to thrive in their language of choice and access the support they need throughout their lives.
Role Overview
As an Interpreter Bookings Officer, you will coordinate and allocate a range of language services including Auslan-English Interpreting, Deaf Interpreting, live captioning, note taking, transcription and translation services.
Working as part of a supportive national team, you will manage bookings for a diverse customer base including members of the Deaf and hard of hearing community, government agencies, healthcare providers, educational institutions, community organisations and private businesses.
This role brings together customer service, scheduling, workforce coordination and administration. You'll balance customer needs with interpreter availability, respond to changing requirements and find practical solutions when scheduling challenges arise.
This is a full-time, office-based role in Collingwood, working a rotating roster within our service hours of 8.00am–6.00pm, Monday to Friday.
Key responsibilities include
- Responding to customer enquiries via phone, email and other channels.
- Scheduling and coordinating language service bookings.
- Matching interpreter skills, availability and customer requirements.
- Keeping customers informed and providing alternative solutions when required.
- Preparing quotations and estimates in line with contracted rates and travel policies.
- Maintaining accurate booking records and customer information within the booking management system.
- Supporting contract compliance, privacy and confidentiality requirements.
- Working collaboratively with colleagues and interpreters to resolve workforce and resourcing challenges.
About You
You're a highly organised and customer-focused professional who enjoys working in a busy service environment.
You remain calm when priorities change, can manage multiple requests at once and take pride in delivering accurate, response and high-quality service.
You may currently be working as a Booking Officer, Scheduling Officer, Allocations Officer, Workforce Coordinator, Medical Administrator, Contact Centre Team Member or Service Coordinator – or in another role where coordinating people, appointments or services is part of your day.
You don't need previous experience working with the Deaf community or knowledge of Auslan. We’ll support you to learn about Deaf culture, Auslan and the importance of the work we do at Expression Australia. What matters most is that you enjoy solving problems, helping people and working as part of a team to create positive outcomes for others.
You'll bring
- Experience in customer service, administration, scheduling, rostering or workforce coordination.
- Experience working in a fast-paced environment where priorities can change quickly.
- Strong written and verbal communication skills.
- Excellent organisational and time management skills.
- The ability to manage multiple tasks while maintaining accuracy and attention to detail.
- Confidence learning and using customer management, scheduling and booking systems.
- A collaborative, flexible approach and the ability to work effectively with a diverse range of people and stakeholders.
- A genuine commitment to providing high-quality customer service.
It Would Be Great If You Also Have
- Knowledge of the Deaf community, Deaf culture or accessibility services.
- Auslan skills, experience using Auslan, or an interest in learning.
- Experience within health, disability, community services or contact centre environments.
What we can offer
Bilingual & Inclusive Workplace
- We value Auslan and English equally.
- Free in-house Auslan training and coaching for staff.
- Deaf Awareness & Communication Training for all.
Health & Well-being
- Employee Assistance Program (EAP): Free, confidential counselling and support when you need it.
Growth & Learning
- Ongoing training, workshops, and career development opportunities.
- Study leave options to support your professional goals.
Flexibility
- Paid parental leave.
- Flexible working hours to help you balance life and work
Additional benefits
- Paid parental leave.
- Flexible working hours to help you balance life and work.
- Access to salary packaging benefits as an employee of a registered not-for-profit organisation, allowing eligible employees to increase their take-home pay.
A Workplace Where You Can Belong
At Expression Australia, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.
We encourage applications from people of all backgrounds and lived experiences who share our passion for making a meaningful difference.
We are proud to be a bilingual, bicultural organisation that values Auslan and English equally and strongly encourage applications from Deaf and hard of hearing people.
Come join us!
If you are excited by the opportunity to use your coordination and customer service skills to help create greater access, inclusion and opportunity for Deaf and hard of hearing Australians, we'd love to hear from you.
Applications will be reviewed as they are received, and suitable applicants will be contacted for an initial screening.
Successful applicants will be required to obtain and maintain:
- NDIS Worker Screening Clearance
- NDIS Worker Orientation Module completion
- Working with Children Check
Applicants must have the right to live and work in Australia.
Recruitment Agency approaches and referrals will not be accepted.