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Digital Account Manager (CHDAM)


Location
London, England
Sector
Advertising & PR
Salary
£32,000.00 to £36,000.00 per annum

Our client, an award-winning digital marketing agency based in London with over 14 years of experience in delivering global campaigns with granular localized targeting, is on the hunt for a smart and driven Digital Account Manager.

As the Digital Account Manager, you will report to the Account Director or Business Director and act as a bridge between the Client, Business Director and the Global operations team (Consultants & Media Managers).

You will be responsible for the efficient day to day operational management of clients as well as ensuring a consistent level of service delivery. You will also be responsible for supporting the account team including JNR Account Managers and Account Executives. Hence, your role will require a strong level of partnership and collaboration with external and internal stakeholders

The role will span all facets of Digital Channels and activities including Social, Search, Display, Creative, SEO and Technology, etc, across various verticals so Paid Media Experience is essential as well as Experience with Google Marketing Platform.

Key Accountabilities
  • Responsible for the smooth running of the account – operationally, creatively and financially against approved solutions and is answerable on these points to the client and to the Account Director or Business Director
  • Oversee multiple accounts across multi-disciplined Digital Media, Creative and Technology projects whilst being responsible for client communications
  • Day to day management of the client relationship - Is the initial client ‘go to’ to manage most requests or issues
  • Working with the client on new and existing briefs to ensure delivery of efficient and contractually agreed solutions
  • Scoping projects and managing delivery against Always On/ Monthly budgets or projects
  • Invoicing & administration incl creating and issuing CEs, receipting of PO’s, monthly client billing and invoicing
  • Administration when applicable incl contact reports, status meeting minutes
  • Daily management of projects, both internally and externally, within budgets and timelines
  • Drive and coordinate plans and projects with Consultants, Media Managers and other staff members working on the same accounts
  • Working with partner agencies to deliver cohesive campaigns/strategies
  • Ensuring the completion of all weekly and monthly reporting
  • Present insightful client reports with learning in Weekly and or Monthly reviews with clients
  • Proactively research industry trends and brand knowledge to increase strategic understanding of client brands
  • Effectively manages and coaches the more junior members of the account management team
  • Delegates effectively and appropriately – upwards to the Business Director, as well as downwards, and to other departments

Education, Experience & Knowledge
    • Google Certified - Google Fundamentals certifications are valid
    • 4 + years Digital Agency experience with a minimum of two year as an Account Manager is absolutely essential
    • Experience with Google Marketing Platform technology
    • Proven approach to cross-functional, cross-agency and partnership collaboration
    • Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, and emerging technologies is essential

Skills & Competencies
    • Brilliant multitasker
    • Excellent presentation and communication skills
    • Exceptional attention to detail
    • Ability to review campaign results and identify opportunities for improvement
    • A self-motivated go-getter who always strives to deliver the best possible results
    • Flexible approach and independent attitude
    • Ability to develop relationships – internally, with your team and externally, with our clients
    • Ability to work under intense pressure
    • Own transport and driver’s license

Advantageous
    • Knowledge of digital transformation projects
    • Experience on Podio, Basecamp and Slack
    • Mobile experience

The Ideal Candidate
  • Positive Influence
  • Operational Efficiency
  • Meticulous
  • Time Management
  • Interpersonal Skills
  • Solutions Driven
  • Financial Acumen
  • Strategic Mindset


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