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Fire & Security Technical Services Manager (ZSFSTCMGM)

Location
Kettering, England
Sector
Engineering
Salary
£40,000.00 to £50,000.00 per annum
Fire & Security Technical Services Manager

Salary Package
  • £40,000–£50,000 per annum
  • Company vehicle
  • Mobile phone and laptop
  • Pension scheme
  • 28 days’ annual leave, including bank holidays
  • Working hours: Monday to Friday, 8:00am–5:00pm
 
Duties
  • Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities.
  • Allocate field resources across reactive call-outs, planned servicing, installation work and follow-on jobs.
  • Coordinate closely with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales.
  • Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site.
  • Lead the engineering team through clear direction, regular support and effective day-to-day decision-making.
  • Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery.
  • Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability.
  • Act as an escalation point for complex technical queries from engineers, customers and office-based colleagues.
  • Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date.
  • Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity.
  • Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion.
  • Step into a hands-on engineering capacity when additional cover is required during peak workloads, annual leave or absence.
  • Build a strong working knowledge of the company’s customers, service offering and operational processes.
  • Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time.
  • Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth.
  • Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business.