We are recruiting for an experienced Service Advisor to join our expanding independent automotive garage in Stafford, Staffordshire. This permanent, full-time Service Advisor role offers a salary of up to £33,000, with higher pay available for experienced Senior Service Advisors. You will work in a modern facility specialising in prestige, performance and electric vehicles.
Monday to Friday, 8:00 am to 6:00 pm, with no weekend work.
Benefits:- Salary of up to £33,000, with flexibility for Senior Service Advisors
- Ongoing professional training and development
- Modern facilities and advanced technology
- Supportive team environment
- Genuine career progression opportunities
- Additional leave
- Company pension
- Employee discount
- Discounted or free food
- Free on-site parking
- Employee referral programme
Duties:- Manage the customer journey from initial booking through to vehicle handover
- Arrange servicing, repairs and MOT bookings
- Prepare accurate job cards, estimates and repair authorisations
- Liaise between customers, workshop technicians, parts suppliers and other departments
- Provide clear updates, technical explanations and professional advice
- Coordinate parts orders and supplier communications
- Process invoices, payments and warranty claims
- Maintain an organised and professional reception and customer waiting area
- Deliver consistently high standards of customer service as a Service Advisor
Requirements:- Minimum two years’ experience as a Service Advisor within a franchise or independent automotive garage
- Previous experience handling vehicle servicing, repairs and MOT procedures
- Excellent customer service, communication and interpersonal skills
- Strong organisational and administrative abilities
- Professional appearance and conduct
- IT literacy and the ability to learn internal management systems
- A full, clean UK driving licence
- Applicants for this Service Advisor position must have relevant automotive service reception experience; applications without this experience will not be considered
- Full training on company systems and processes will be provided
This Service Advisor position offers excellent stability and the opportunity to develop your career within a respected independent automotive business.
Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Rugeley and Staffordshire, today to discover more about this fantastic Service Advisor opportunity.
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