- Location
- Melbourne, Australia
- Sector
- Call Centre & Customer Service
- Salary
- Great hourly rate
- Benefits
- 3 days in the office
Our client is in the financial industry and we are looking for collectors to join their organisation on a temporary agreement with a view to move to a permanent role.
Key responsibilities are
Manage the Collections Activity on a portfolio of Asset Finance clients
Effective telephone and written collection activity on an Asset Finance specific portfolio of clients including;
Issuing arrears notices for contracts +30 arrears & letters of demand for +60 days
Assisting in possible legal action against delinquent clients.
Risk Management
Immediate escalation to Collections Team Leader of any account/s where there are concerns as to the collectability.
Reporting
Client arrears to be monitoring and reporting including;
Weekly dashboard report (delinquencies, 30+ days)
Monthly Management report (total arrears, 30+ days, 120+)
Awareness and compliance with Scottish Pacific Credit Policy.
Customer Service
Telephone calls and emails are to be replied to in a timely and professional manner.
Handling Queries
Handling client account status queries.
Coordinating the resolution of payment defaults and late payments.
Other Duties
Assisting the Operations team generally in times of peak workload or when other Operations Staff are absent.
Any other task as requested by the company.
Adherence to Company Policies and Procedures
Awareness of and compliance with established policies and procedures ensuring that work is conducted in a manner
Key responsibilities are
Manage the Collections Activity on a portfolio of Asset Finance clients
Effective telephone and written collection activity on an Asset Finance specific portfolio of clients including;
Issuing arrears notices for contracts +30 arrears & letters of demand for +60 days
Assisting in possible legal action against delinquent clients.
Risk Management
Immediate escalation to Collections Team Leader of any account/s where there are concerns as to the collectability.
Reporting
Client arrears to be monitoring and reporting including;
Weekly dashboard report (delinquencies, 30+ days)
Monthly Management report (total arrears, 30+ days, 120+)
Awareness and compliance with Scottish Pacific Credit Policy.
Customer Service
Telephone calls and emails are to be replied to in a timely and professional manner.
Handling Queries
Handling client account status queries.
Coordinating the resolution of payment defaults and late payments.
Other Duties
Assisting the Operations team generally in times of peak workload or when other Operations Staff are absent.
Any other task as requested by the company.
Adherence to Company Policies and Procedures
Awareness of and compliance with established policies and procedures ensuring that work is conducted in a manner