- Location
- Mascot, Australia
- Sector
- Call Centre & Customer Service
We're looking for an experienced, confident customer service professional to take the next leap in their career as a Senior Case Manager. This role offers clear progression, autonomy, and the chance to shape outcomes for our most complex cases.
Why you'll Love it Here:
What You'll Do
What You'll Bring
Who This Role Suits
Step up. Lead complex cases. Shape your career.
Apply now to become a Senior Case Manager and take control of your next professional chapter.
Why you'll Love it Here:
- Free Onsite Parking - Skip the stress of street parking and save on travel costs
- Onsite Gym Access - Stay fit and energised
- Cafés & Takeaway Options - Grab a bite without going far
- Close to Shops & Transport - Just 10 minutes to major amenities
- Hybrid Fridays - Enjoy work-from-home flexibility every Friday post-probation
What You'll Do
- Own and resolve executive-level customer escalations, including global and MD-referred cases
- Support the Customer Relationship Centre team with QA coaching, case direction, and absence cover
- Collaborate with leadership to strengthen performance, training and compliance
- Assist with high-stakes processes such as customer buybacks and escalation meetings
- Act as a trusted advisor and floor leader, ensuring a high standard of service delivery
What You'll Bring
- 3-5 years in customer service, call centres or related industries
- Strong communication, case-handling, and conflict resolution skills
- High-level professionalism and sound judgement
- Ability to manage complexity and influence outcomes
Who This Role Suits
- Experienced contact centre agents ready to step up from junior roles
- Call centre team leads wanting to pivot into a global automotive brand
- Banking or financial services professionals ready for industry change
Step up. Lead complex cases. Shape your career.
Apply now to become a Senior Case Manager and take control of your next professional chapter.